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Knowall IT have provided award winning Managed IT Services for over 20 years

Knowall IT is a Paddington-based Information technology and telecoms service provider, specialising in the supply of Cloud based technologies and IT resources to organisations in Central London keeping them connected 24/7.

Are you starting a new business which requires full time, expert IT support for your business? Do you need an IT partner who you can rely on, providing you with cloud-based services which are guaranteed to always be available, no matter the time of day or where in the world you happen to be? Is the success of your new business dependant on your telecoms and information technology resources as the backbone of your business? Are you looking for a service provider who is both professional and adaptable to your specific business requirements, who offers quality over quantity, at prices that your fledgling business can appreciate? Knowall IT Support Paddington, Central London can tick every box on your business wish list.

Placing your trust in Knowall IT is just the beginning of all the benefits that you will experience when you partner up with this award winning company. With a team of dedicated, IT engineers, ready and waiting to assist you at any time of the day or night, you can relax and leave it to the experts so that you can focus on your core business functions. Never let your clients down, never lose a client, never struggle to be online at the moment critique … Always up, Knowall IT support London, will take you all the way to the finish line.

The success of Knowall IT is a simple formula which includes a solid base excellent IT products and service, up to the minute information and telecom technology, superior hardware and software solutions, coupled with sustained long lasting relationships with our clients with whom we have worked hand in hand every step of the way.

Balancing professional services provided by staff who are fulling invested and capable, with the ability to effectively and proactively provide our clients with their specific needs, results in a business that constantly and consistently exceeds our clients’ expectations. From the moment, you make contact with our friendly support desk 1st lever responder, you can be sure to receive the most attentive assistance all the way through to resolution.

Do not feel over-whelmed by IT-geek-speak and technical terms our support desk staff offers simple and clear advice to help you through the first stages of investigations. Should your IT issue require a more in-depth solution, highly skilled IT engineers are at the ready.

Knowall IT can support any business, small, medium, large and SMME’s in any industry with services that are designed to dovetail with all big tech providers including Microsoft Office 365, Google and Sales Force. With specialities include a long list of highly relevant services, such as cloud computing, hosting solutions, unified communications, managed services, web marketing & SEO, sage hosting, application hosting, IT support and cloud computing.

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Knowall IT leaders in IT Systems and Solutions

Are you looking to reduce costs in your business and not sure where to start? Do you want to increase productivity in your organisation? READ A CASE STUDY WE FOUND ABOUT LEADING IT COMPANY CALLED KNOWALL IT AND DECIDE FOR YOU.

Chartered institute for Securities & Investment (CISI) uses Swyx to reduce costs & support members globally

Background:

The Chartered Institute for Securities & Investment (CISI) is the largest and most widely respected professional body for those who work in the securities and investment industry in the UK and in a growing number of major financial centres round the world including Dubai, Singapore, Mumbai & Sri Lanka.

Evolved from the London Stock Exchange in 1992, CISI now has more than 40,000 members in 89 countries. In the past year, it set almost 40,000 examinations in over 70 countries, covering a range of vocational qualifications.

Challenge – Providing around the clock support for members in multiple countries which IT Support Fulham and IT Support Hammersmith can take care of.

Headquartered in the City, CISI decided to move away from its traditional Meridien telephone system when it moved offices. According to Tim Crannigan, Head of Systems at CISI, “At the time, the company realised that it was an ideal opportunity to take advantage of the additional benefits that VoIP and unified communications could offer such as reduced costs for international calls, lower maintenance and built-in functionality such as conferencing and presence.”

Solution – A software-based IT Support Holborn unified communications solution means calls are never missed

“We now have all our 130 staff across the world using the SwyxWare unified communications solution. Around 70% of users take advantage of the Swyx-IT! softphone interface, enabling them to see who is calling, as well as see on-screen who is available across the organisation, whether it’s in the UK or abroad.”

“All incoming calls come into the London site and we can distribute them to appropriate departments and locations via VPN, dependent on the time or nature of the enquiry. This means we are effectively open for longer so we can answer calls from 3am to 5.30pm, so India can be available more than 5 hours before our teams in the UK.”

CISI relies on Swyx accredited partner, Knowall IT IT Support Kensington and IT Support Knightsbridge for high quality 24/7 support with rapid response times for their Swyx based telephony. Tim Crannigan says, “We’ve been very happy with Knowall IT’s IT Support Liverpool Street response times to any issues we may have had.”

Knowall assisted CISI in rolling out their global call centre so it could provide comprehensive telephone support for its members across multiple countries and time-zones ensuring that calls are never missed.

The globalised call centre comprising London, Singapore, Mumbai and Sri Lanka is all joined by a wide area network so all 3 call centres can work together as if they were in one building.

Extended call routing allows distribution of enquiries across the globe

With Swyx’s Extended Call Routing, calls that come through to the UK out of hours are quickly pushed through to sister call centres in other regions depending on the time, and vice versa. The system will also route calls according to the nature of the enquiry, so for instance if the call is regarding ‘membership’ it will be put through to membership services or if it is an enquiry about an exam, then the call is put through to the client services team.
Features and Benefits:

Key benefits so far have included:

  • Almost 24/7 service for members IT Support Hounslow
  • Free telephone calls between sites
  • Automatic re-routing of calls dependent on time of call
  • Calls are never missed as they are re-routed to an available resource, regardless of location
  • Support for remote working – senior managers have SwyxMobile, so they have complete office-based telephony features such as ‘presence’ on their mobile phones
  • Built-in audio conferencing for meetings between colleagues and business partners
  • Reduced maintenance – Moves & Changes such as adding new users can be done internally by the IT team, not need for expensive third party support contracts
  • Rationalisation of phone lines – Less phone lines required leading to cost-savings in line rental
  • Secure Instant Messaging for internal office use
  • Future – More integration and support for Androids/iPhones

Tim Crannigan comments, “In the future we may consider integrating Swyx with our internal CRM system, so the membership details will automatically pop up on screen. We will also be exploring how our mobile users can upgrade to take advantage of the new Swyx apps for Android and iPhone smartphones”

Knowall IT leaders in IT Support Bayswater and IT Support London