Do you know what Cloud Computing is?

Do you own your own business and find keeping up with technology a headache? Knowall IT have the solution to your IT problems. They have affordable packages to choose from where you are able to outsource your IT department to them and they will take care of all your IT needs. Keeping up to date with technology can be overwhelming when its not your core business, however, IT is essential to run your business. Knowall IT manage hundreds of small to medium enterprises, their engineers keep up to date with technology at all times.

Knowall IT understand that companies cannot afford the additional expense and time of system down time, system updates and system changes, they provide practical and affordable solutions.

Knowall ITs Ad-Hoc IT Support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.

The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.

  • 24×7 Telephone & Remote Support
  • Emergency Engineers – Onsite within 1 hour
  • Onsite Visits for Critical Issues
  • 99.9% SLAs
  • Monthly Reporting

Remote Support

  • 24×7 Telephone & Remote Support
  • Professional and Highly Experienced

Site Visits

  • Re-Active Onsite Visits For Critical Issues
  • Onsite Within an Hour – London Based

Software Support

  • General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
  • Microsoft operating systems 2003/2008
  • Active Directory | Exchange 2003/2007
  • SQL 2005
  • LINUX based email, web and DNS servers
  • Macs, PCs & Server Hardware
  • Networks & Security, including Firewall’s and routers configuration and management. Vendors include Cisco, Sonicwall, Juniper and Zyxel/Zywall
  • Delivery of applications through WAN’s using technologies such as Microsoft Terminal Server, Citrix and Jetro also known these days as “Cloud Computing London.”
  • Anti-virus, spam and spyware prevention
  • Data backups and protection
  • VOIP (Voice Over IP) traffic management over LAN’s & WAN’s – SWYX

Service Level Agreements

  • 1 Hour response to any user related issues
  • 15 Minute response to any critical issue
  • Immediate despatch of engineers for critical issues – onsite within the hour
  • 24×7 Support available

PAY AS YOU GO can be used for one off incidents or on a retainer basis for preferential pricing and service levels.

  • Telephone, Remote and email support – from £60 Per Hour
  • Onsite Visits from £70 Per Hour

West London Business Awards 2014 Finalist

Who drives the cloud better than a team of committed and highly qualified individuals with the most up to date technology and support who offer infrastructure as a service. Knowall Managed IT services were recently rewarded for their hard work and recognition in the industry and became a finalist in West London Business Awards 2014. 

The private cloud platform is owned and managed by Knowall IT and hosted in secure, ISO 27001 certified, Tier 3 UK data centres, thus enabling a guarantee for every environment they build will be faster, more resilient and more secure than previous systems employed by clients. Their Hosted solutions are backed up by 24×7 UK support, remote support is always available anywhere in the world.

Knowall IT’s success is built on the development of long lasting client relationships, by providing; a client focused, hands on and personal approach, whilst striving to deliver technologies and solutions that exceed their clients’ expectations.

Click here to find out about laaS and other Knowall IT services and the benefits as to why your company should consider moving to Knowall Managed Services.