It’s a never-ending race to the end in the competitive and often expensive and illustrious industry that is Information Technology. In a first world country, there is no shortage of IT services and companies who have set themselves up as the best in the business. However, don’t be too quick to commit as it takes more than just a few fancy servers and a friendly, helpful call desk attendant for an IT company to have the right to your valuable business. In a market densely packed with confusing jargon, endless software and antivirus upgrades and costly hardware, one company who offers true value for investment, is Knowall IT Paddington. How do we know this? Its because Knowall IT is former winner of and now, nominated finalist of the West London Business Award 2020 for best business services company of the year.
In 2020, the Knowall IT team had their work cut out for them in successfully responding the vast increase in demand for cloud-based solutions and IT solutions suitable for our clients’ increased need to stay connected in a world locked down because of a different type of virus. Regardless to say, the Knowall IT team has never before refrained from accepting a challenge and so needed no encouragement to step up to meet the needs of their clients, no matter how unique their requirements were! As the Covid-19 virus spread throughout the country, Knowall IT had the goal of ensuring that while our clients may have been forced to lock down in their homes, their business would not suffer the same fate.
Current Knowall IT clients already making use of the many services provided, had little to do when it came to adapting to the new world working from home environments as their IT was already ready to meeting the challenge. Other clients came in search of high performance solutions and advice, which we are pleased to say, were seamlessly provided and implemented for each individual client and their users.
A challenge like no other faced in the experience of any living human, the IT Industry became the answer to every possible problem related to keeping businesses working 24/7. It was with absolute necessity that companies, who may have previously lagged behind on the IT front, be it due to financial restraints, or because of lack of knowledge as to the IT solutions available to them, soon had a crash course in how to make your life easier because of cloud-based IT solutions! In addition, due to the excessive capacity of impressive hardware that Knowall IT had invested in, resellers were able to piggy-back off the infrastructure which was already in place and onward proffer this same quality service to their clients, networking the “always up” ethos through the country and even abroad.
Knowall IT is a people and customer focused team of IT professionals who are more than just a voice on the other end of your mobile or landline. Knowall IT values their clients and choses to place their needs above all else.
Do you own your own business and find keeping up with technology a headache? Knowall IT have the solution to your IT problems. They have affordable packages to choose from where you are able to outsource your IT department to them and they will take care of all your IT needs. Keeping up to date with technology can be overwhelming when its not your core business, however, IT is essential to run your business. Knowall IT manage hundreds of small to medium enterprises, their engineers keep up to date with technology at all times.
Knowall IT understand that companies cannot afford the additional expense and time of system down time, system updates and system changes, they provide practical and affordable solutions.
Knowall ITs Ad-Hoc IT Support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.
The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.
- 24×7 Telephone & Remote Support
- Emergency Engineers – Onsite within 1 hour
- Onsite Visits for Critical Issues
- 99.9% SLAs
- Monthly Reporting
- 24×7 Telephone & Remote Support
- Professional and Highly Experienced
- Re-Active Onsite Visits For Critical Issues
- Onsite Within an Hour – London Based
- General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
- Microsoft operating systems 2003/2008
- Active Directory | Exchange 2003/2007
- SQL 2005
- LINUX based email, web and DNS servers
- Macs, PCs & Server Hardware
- Networks & Security, including Firewall’s and routers configuration and management. Vendors include Cisco, Sonicwall, Juniper and Zyxel/Zywall
- Delivery of applications through WAN’s using technologies such as Microsoft Terminal Server, Citrix and Jetro also known these days as “Cloud Computing London.”
- Anti-virus, spam and spyware prevention
- Data backups and protection
- VOIP (Voice Over IP) traffic management over LAN’s & WAN’s – SWYX
Service Level Agreements
- 1 Hour response to any user related issues
- 15 Minute response to any critical issue
- Immediate despatch of engineers for critical issues – onsite within the hour
- 24×7 Support available
PAY AS YOU GO can be used for one off incidents or on a retainer basis for preferential pricing and service levels.
- Telephone, Remote and email support – from £60 Per Hour
- Onsite Visits from £70 Per Hour
Who drives the cloud better than a team of committed and highly qualified individuals with the most up to date technology and support who offer infrastructure as a service. Knowall Managed IT services were recently rewarded for their hard work and recognition in the industry and became a finalist in West London Business Awards 2014.
The private cloud platform is owned and managed by Knowall IT and hosted in secure, ISO 27001 certified, Tier 3 UK data centres, thus enabling a guarantee for every environment they build will be faster, more resilient and more secure than previous systems employed by clients. Their Hosted solutions are backed up by 24×7 UK support, remote support is always available anywhere in the world.
Knowall IT’s success is built on the development of long lasting client relationships, by providing; a client focused, hands on and personal approach, whilst striving to deliver technologies and solutions that exceed their clients’ expectations.
Click here to find out about laaS and other Knowall IT services and the benefits as to why your company should consider moving to Knowall Managed Services.