Get your business on the cloud

 

Knowall Managed IT is a company who is passionate about helping others and dedicating their services to the less fortunate. Knowall have been actively involved in experience implementing, maintaining and supporting affordable IT solutions for Charities and non-profit organisations over the past 10 year. Their team of reliable, friendly and knowledgeable engineers is what sets our solutions and services apart from our competitors.

Knowall Managed IT offer enterprise solutions at affordable rates to charities and non-profit organisations through a discount charity pricing scheme – typically a 20% saving.
All our support solutions and managed services are included in this scheme.

Knowall offer many affordable options to small to medium companies, from cloud computing, laaS, full IT support and infrastructure as a service.

Knowall IT offer unparalleled IT support

Get your business on the Cloud today… with Knowall Managed IT cloud computing supportDon’t get left behind with technology have a look at some of the great advantages of cloud computing LondonYou can’t afford not to get on the cloud, with its high availability, high level of flexibility, greater agility and greater resilience, easily scalable, cost efficient and they require minimal IT management resource – bringing consistent enterprise-class capability to small and medium sized businesses.

  • Enterprise Platform
  • Data always available
  • Data is Secure
  • Global Accessibility
  • On Demand Service
  • 99.99% Uptime with Redundancy
  • 24/7 Support
  • Future Proof

Interesting information blog Knowall Managed IT

Knowall Managed IT Support Marylebone solutions are renowned for keeping one step ahead of the industry in technology. They have highly qualified staff who keeps up to date with systems, products thus offering clients the best solutions available.

We found some interesting information on their IT Support Paddington blog, its worthwhile following:

Remote Desktop apps on your Mac, Iphone, iPad

Posted on January 10, 2014 by admin IT Support RichmondIT Support  Twickenham and IT Support West London

Tweet

Microsoft purchased the iTap technology. You can now receive published apps through RDS gateway on your Mac, iPad, iPhone.

Mac: From menu bar add Remote Resources, enter the full https://[apps.yourdomain.com]

https://www.macupdate.com/app/mac/8431/microsoft-remote-desktop-connection

iPhone/iPad

https://itunes.apple.com/gb/app/microsoft-remote-desktop/id714464092?mt=8

Now your mac can receive windows apps seamlessly

Click here to follow their blog IT Support Westminster

Knowall IT leaders in IT Systems and Solutions

Are you looking to reduce costs in your business and not sure where to start? Do you want to increase productivity in your organisation? READ A CASE STUDY WE FOUND ABOUT LEADING IT COMPANY CALLED KNOWALL IT AND DECIDE FOR YOU.

Chartered institute for Securities & Investment (CISI) uses Swyx to reduce costs & support members globally

Background:

The Chartered Institute for Securities & Investment (CISI) is the largest and most widely respected professional body for those who work in the securities and investment industry in the UK and in a growing number of major financial centres round the world including Dubai, Singapore, Mumbai & Sri Lanka.

Evolved from the London Stock Exchange in 1992, CISI now has more than 40,000 members in 89 countries. In the past year, it set almost 40,000 examinations in over 70 countries, covering a range of vocational qualifications.

Challenge – Providing around the clock support for members in multiple countries which IT Support Fulham and IT Support Hammersmith can take care of.

Headquartered in the City, CISI decided to move away from its traditional Meridien telephone system when it moved offices. According to Tim Crannigan, Head of Systems at CISI, “At the time, the company realised that it was an ideal opportunity to take advantage of the additional benefits that VoIP and unified communications could offer such as reduced costs for international calls, lower maintenance and built-in functionality such as conferencing and presence.”

Solution – A software-based IT Support Holborn unified communications solution means calls are never missed

“We now have all our 130 staff across the world using the SwyxWare unified communications solution. Around 70% of users take advantage of the Swyx-IT! softphone interface, enabling them to see who is calling, as well as see on-screen who is available across the organisation, whether it’s in the UK or abroad.”

“All incoming calls come into the London site and we can distribute them to appropriate departments and locations via VPN, dependent on the time or nature of the enquiry. This means we are effectively open for longer so we can answer calls from 3am to 5.30pm, so India can be available more than 5 hours before our teams in the UK.”

CISI relies on Swyx accredited partner, Knowall IT IT Support Kensington and IT Support Knightsbridge for high quality 24/7 support with rapid response times for their Swyx based telephony. Tim Crannigan says, “We’ve been very happy with Knowall IT’s IT Support Liverpool Street response times to any issues we may have had.”

Knowall assisted CISI in rolling out their global call centre so it could provide comprehensive telephone support for its members across multiple countries and time-zones ensuring that calls are never missed.

The globalised call centre comprising London, Singapore, Mumbai and Sri Lanka is all joined by a wide area network so all 3 call centres can work together as if they were in one building.

Extended call routing allows distribution of enquiries across the globe

With Swyx’s Extended Call Routing, calls that come through to the UK out of hours are quickly pushed through to sister call centres in other regions depending on the time, and vice versa. The system will also route calls according to the nature of the enquiry, so for instance if the call is regarding ‘membership’ it will be put through to membership services or if it is an enquiry about an exam, then the call is put through to the client services team.
Features and Benefits:

Key benefits so far have included:

  • Almost 24/7 service for members IT Support Hounslow
  • Free telephone calls between sites
  • Automatic re-routing of calls dependent on time of call
  • Calls are never missed as they are re-routed to an available resource, regardless of location
  • Support for remote working – senior managers have SwyxMobile, so they have complete office-based telephony features such as ‘presence’ on their mobile phones
  • Built-in audio conferencing for meetings between colleagues and business partners
  • Reduced maintenance – Moves & Changes such as adding new users can be done internally by the IT team, not need for expensive third party support contracts
  • Rationalisation of phone lines – Less phone lines required leading to cost-savings in line rental
  • Secure Instant Messaging for internal office use
  • Future – More integration and support for Androids/iPhones

Tim Crannigan comments, “In the future we may consider integrating Swyx with our internal CRM system, so the membership details will automatically pop up on screen. We will also be exploring how our mobile users can upgrade to take advantage of the new Swyx apps for Android and iPhone smartphones”

Knowall IT leaders in IT Support Bayswater and IT Support London

Discuss your IT strategy with Knowall Managed IT today with our highly experienced and trained staff

IT Support in West London for Local Businesses
For local businesses with premises in West London & surrounding areas, Knowall IT is able to offer unrivalled service levels. Our IT Support and Ad Hoc contracts offer:

Guaranteed onsite engineers within an hour

Guaranteed Data Security & Recovery timescales

24×7 Telephone Support  – no call queuing

Quarterly IT reviews by Knowall IT Director

Full Disaster Recovery Audit

Free loan PCs & Printers

Employing Knowall will:
Free up your time so you can concentrate on running your business

Guarantee to save you money by consolidating your IT spend

Increase employee productivity by ensuring 100% uptime of systems

What some of our Clients have to say:

“Knowall are helpful even at the weekend! Their solutions especially Cerberus, keep on working”….. Chester Zoo
“I would like to say thank you to all of you for your work. We are making a very good progress, being on first page of Google for “south London builders” is fantastic” …. South London Refurbishments

Click here for further information about our Full IT Support London and surrounding areas.

With Knowall IT Unparalled Support Your Company Can be Confident

Knowall IT is based in Kensington Olympia, on the Hammersmith Road. We guarantee onsite within 1hour for all London homes & businesses. Knowall IT offer a Full IT Support contract which is a comprehensive service providing a complete out sourced IT facility with unlimited telephone and remote support.

Our IT Support London includes services such as scheduled onsite visits to health check PCs, assist with IT processes, and optimise systems; Quarterly reviews to discuss IT strategy for the short, medium and long term; Server, connection and backup monitoring; network security and disaster recovery audit; and network documentation and reporting.

Contact Knowall IT for all your IT Support London needs.